Easily open the 2007 Microsoft Office system file formats

Posted in I.T. Support by Chucky on the April 27th, 2007

This image and anything Microsoft is copyright Microsoft Corporation.For everyone still using Microsoft Office 2003, when trying to open a file that ends with .xlsx or .docx, you may receive a message along the lines of “Cannot open this file etc”. Well you can, but first you need to download this.

Beware “Free” Wireless Internet points

Posted in I.T. Support, Security, Wireless by Chucky on the April 27th, 2007

Wireless NetworkingSo you’re out and about, you turn on your PDA/Laptop to check your emails and you notice an unsecured, open and available Wireless network. Wow you think to yourself, FREE INTERNET!

Well, beware, you may have just stumbled onto a network that is being closely monitored by someone with bad intentions. Intentions that include viewing all the information you’re sending and receiving over their network. Things like private email messages, passwords, conversations, etc.

There have even been reports of these sorts of networks popping up around already existing “hot spots” at places like Internet Cafe’s or Restaurants. So how do you protect against this sort of thing? Well, like most things in life, if it is free, it probably isn’t so good for you! Go and ask the people behind the counter which network you should be connecting to. Don’t be afraid - your knowledge may well protect the next 100 “victims”.

Another Laptop Battery Recall

Posted in I.T. Support, Our Environment by Chucky on the April 27th, 2007

If you own an Acer laptop, you will need to visist this web site and check that you do not have a fire-battery (A laptop battery that has a tendancy to overheat/melt/catch fire/etc). Unforunately it is not uncommon (Lenovo/IBM, DELL, HP). Manufacturers are trying really hard to get more bang in their buck. Add up the R&D costs with the cost of replacing 27,000 batteries - was it worth it?

Windows Server Code Name “Longhorn” Beta 3 Evaluation

Posted in I.T. Support, Longhorn (Beta3) by Chucky on the April 27th, 2007

So you want to get your hands on the latest and greatest server software? Able to offer support for a product as soon as it is released? Learn more about Longhorn here. And if you want to download the latest Beta, go here. This is the first public Beta, so be nice!

Vista Recorded TV

Posted in I.T. Support, MCE (Vista) by Chucky on the March 27th, 2007

I’ve Googled this one, to death! A shout out for help. I have 1TB of disk space for recording TV. Great idea, right? Well, whenever anyone goes into Recorded TV, they have to wait at least 15 seconds while Vista goes and refreshes all the Thumbnails. This makes watching TV a nightmare, expecially with kids who can’t wait!

So if anyone knows how to force Vista to STORE these thumbnails and NOT refresh them continuously, please tell me! (They’re just too pretty to turn off - I can’t figure out how to turn them off anyway!)

Otherwise, I can’t wait for Vista Service Pack 1!

Go Broncos!

Posted in I.T. Support by Chucky on the March 25th, 2007

You may have seen this Ad on TV. It is great! Full credit to NRMA and the Broncos for their efforts. It is important though, as there are a lot of “Dodgey” companies out there that may resort to doing this to your server! Take care in choosing your new I.T. Service Provider! And of course, I just had to mention, we’ve just launched a new range of IT Support Plans that give you unlimited access to a full team of IT Support professionals for a fixed monthly cost. Contact us for more info. Go Broncos!
Go Broncos!

New Server

Posted in I.T. Support by Chucky on the March 17th, 2007

So we took the leap and bought a new server. The need for more serious grunt warrants the cost! So I decided to setup the box myself, during spare time, and tonight it decided to show me this message:

OS/2 !! SYS01475
OS/2 !! SYS02027

So I Googled it and came up with the solutions to fix the boot sectors, do this, do that. Then I read some more and some intelligent person posted “Make sure there is no floppy in the drive..”. This guy deserves a gold medal because that’s all it was. So I pushed that little button and woosh, back on track.

This brings me to my next point. Why are we still using floppy drives?? Try and install Windows Server 2003 on a machine with any sort of RAID controller, you better make sure you have a floppy drive! But if you’re tech in this industry, you already have your own USB floppy drive, right? Get one! You WILL need it and you don’t want to be hunting for a computer shop in the middle of a Sunday during your big weekend setup!

The next version of Windows (Whatever breed it be) better be able to accept USB sticks, CD-ROMs, whatever when it comes to installing custom drivers.

And finally, where is my boot-cd from Microsoft (I’m not paying for this by the way) that you just put in, and it does a CHKDSK (Auto-magically) without even asking anyone, anything. This would save at least $1 Million dollars in IT Support calls in Australia per year alone.

MYOB and Forms and and..

Posted in I.T. Support, MYOB by Chucky on the March 13th, 2007

I know next to nothing about MYOB, and that is the way I like it. But if you have clients that use MYOB, you should learn how to use it, right?

Well, if you have custom Forms in MYOB and you actually want them to work, remember to set the user as an Administrator. It may well be enough for them to be a Power User, but you can test that yourself.

Sometimes, software should just be scrapped, and re-written from the ground up. This program just keeps getting a new number after its name each year, with a couple of new features here, couple new features there, but in reality, you’re just re-buying the same thing every 12 months. Fun isnt it!

And those changes that do actually mean something, like when the Australian Government introduced this thing called GST, well those updates should be FREE! People invest good time and money into buying the package, all the extras and training staff. Stop ripping people off!

Hidden devices

Posted in I.T. Support by Chucky on the March 11th, 2007

Ever upgraded a computers hardware, but the device drivers are hidden, still hanging around? This is a neat trick to rid it from your system:

1. Click Start, click Run, type cmd.exe, and then press ENTER.
2. Type set devmgr_show_nonpresent_devices=1, and then press ENTER.
3. Type Start DEVMGMT.MSC, and then press ENTER.
4. Click View, and then click Show Hidden Devices.
5. Expand the Network Adapters tree.
6. Right-click the dimmed network adapter, and then click Uninstall.

TIP: Those items listed under “Non Plug and Play Devices”, the ones that are greyed out, you will need those, don’t delete them!

Searching Public Folders Returning No Results

Posted in Exchange Server 2003, I.T. Support, Microsoft Product Support Services by Chucky on the February 5th, 2007

Ever noticed how that public folder is not returning any search results?

Ever wondered why?

I did, and did.

Microsoft have the solution here. Of course, to do it the quick way, you have to start making calls and possibly pay large amounts of money for a file that should be freely available to fix this problem.

Contacts don’t just corrupt themselves, what did? A User? Perhaps their session was ended for whatever reason while they where editing the record. So what? The software should be able to fix it, right? Why do I even need to know about it?

So take the long winded method of exporting contacts (hoping the export process doesn’t change and/or lose half the data. Then waste some more time importing them all again. Now you’ve lost all your formatting, but at least you can search through the records.

It’s 2007 and stupid problems like this should not exist. Hell, Windows XP still can’t schedule a chkdsk, it just reboots itself, continuously! Come on guys, fix the basics, then worry about Office version Juicy Fruit 2025.

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