The Customer is Always Right

Posted in General by Chucky on the January 22nd, 2007

There is an old saying, the customer is always right.

You better believe it!

There is nothing more important in business than a happy customer. If your customer is not happy, you have done something wrong. Whether that be not crossing a T or dotting an I, YOU have done something wrong. The most basic thing you can do for your customers in the I.T. world is manage your customers expectations. It is a common problem for us I.T. people to assume that because we know, they will know. We just do not think because we’re so caught up in thinking 5 steps ahead and how we get their and what to do after we get there. Pull it back a notch and do that later!

Treat everyone like they know nothing and work your way up. Otherwise your customer will become someone else’s customer and you won’t have a job!

Oh, and if you do stuff up, tell them. The truth goes a long way!

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