New Server

Posted in I.T. Support by Chucky on the March 17th, 2007

So we took the leap and bought a new server. The need for more serious grunt warrants the cost! So I decided to setup the box myself, during spare time, and tonight it decided to show me this message:

OS/2 !! SYS01475
OS/2 !! SYS02027

So I Googled it and came up with the solutions to fix the boot sectors, do this, do that. Then I read some more and some intelligent person posted “Make sure there is no floppy in the drive..”. This guy deserves a gold medal because that’s all it was. So I pushed that little button and woosh, back on track.

This brings me to my next point. Why are we still using floppy drives?? Try and install Windows Server 2003 on a machine with any sort of RAID controller, you better make sure you have a floppy drive! But if you’re tech in this industry, you already have your own USB floppy drive, right? Get one! You WILL need it and you don’t want to be hunting for a computer shop in the middle of a Sunday during your big weekend setup!

The next version of Windows (Whatever breed it be) better be able to accept USB sticks, CD-ROMs, whatever when it comes to installing custom drivers.

And finally, where is my boot-cd from Microsoft (I’m not paying for this by the way) that you just put in, and it does a CHKDSK (Auto-magically) without even asking anyone, anything. This would save at least $1 Million dollars in IT Support calls in Australia per year alone.

“MMC cannot open the file C:\windows\system32\gpmc.msc”

Posted in SBS 2003 by Chucky on the March 13th, 2007

If you’ve been fiddling around with your Server and the various service packs, release packs and jet packs (that is a joke) then you may have come across this problem the message above.

What’s happened is, the snap in has gone and saved how you use that snap in. But, since you’ve been stuffing around, that customisation file dosn’t match your current version of the .MSC.

Easy fix is to remove (Rename first please - you might need it??) the file(s) from the following folder:

?? \ APP DATA \ Microsoft \ MCC

You’ll find a bunch of files in here. Rename the one(s) that you’re having isues with.

MYOB and Forms and and..

Posted in I.T. Support, MYOB by Chucky on the March 13th, 2007

I know next to nothing about MYOB, and that is the way I like it. But if you have clients that use MYOB, you should learn how to use it, right?

Well, if you have custom Forms in MYOB and you actually want them to work, remember to set the user as an Administrator. It may well be enough for them to be a Power User, but you can test that yourself.

Sometimes, software should just be scrapped, and re-written from the ground up. This program just keeps getting a new number after its name each year, with a couple of new features here, couple new features there, but in reality, you’re just re-buying the same thing every 12 months. Fun isnt it!

And those changes that do actually mean something, like when the Australian Government introduced this thing called GST, well those updates should be FREE! People invest good time and money into buying the package, all the extras and training staff. Stop ripping people off!

Migrating from SBS 2003 to SBS 2003 (Hardware Upgrade)

Posted in Active Directory, Exchange Server 2003, SBS 2003 by Chucky on the March 11th, 2007

You’d think it would be a simple task, moving SBS Server 2003 to a new machine. Well, it isn’t. I ended up doing a lot of research and discovered lots of people wanting money in exchange for an easy to use guide in doing this. Well, it isn’t that hard!

1. Backup your server to another computers hard drive (tapes take too long for this)

2. Build your new server, load all the software, drivers, etc.

3. Jump on your current SBS server and rename it - it’s as simply as renaming a workstation!

4. Rename your new server as the old one was, same Name, Domain, IP, etc.

5. Unplug your old server from the network - they fight like cats and dogs if you leave it connected

6. Transfer your Active Directory to the new server - there are many ways to do this, whether you restore it from a backup (this wipes all your new hardware drivers, so last resort people), demoting/promoting etc.

7. Restore all files, shares, etc

8. Reboot, another one won’t hurt, hey

9. On the new server, find the Exchange data folder that you created during the setup wizard (make sure its the same drive/folder as the old server). Now you want to disable the MS Exchange Services. Go into services manager and stop them all.

10. Plug in your old server and copy across the exchange data to the folder in step 9.

10. Reboot.

11. Done.

12. No need for fancy Swing’s or Forklifts, or fairy’s with magic wands. Copy paste!

You may have to fiddle about a bit, google a few errors, but thats the basics. Enjoy!

Hidden devices

Posted in I.T. Support by Chucky on the March 11th, 2007

Ever upgraded a computers hardware, but the device drivers are hidden, still hanging around? This is a neat trick to rid it from your system:

1. Click Start, click Run, type cmd.exe, and then press ENTER.
2. Type set devmgr_show_nonpresent_devices=1, and then press ENTER.
3. Type Start DEVMGMT.MSC, and then press ENTER.
4. Click View, and then click Show Hidden Devices.
5. Expand the Network Adapters tree.
6. Right-click the dimmed network adapter, and then click Uninstall.

TIP: Those items listed under “Non Plug and Play Devices”, the ones that are greyed out, you will need those, don’t delete them!

Searching Public Folders Returning No Results

Posted in Exchange Server 2003, I.T. Support, Microsoft Product Support Services by Chucky on the February 5th, 2007

Ever noticed how that public folder is not returning any search results?

Ever wondered why?

I did, and did.

Microsoft have the solution here. Of course, to do it the quick way, you have to start making calls and possibly pay large amounts of money for a file that should be freely available to fix this problem.

Contacts don’t just corrupt themselves, what did? A User? Perhaps their session was ended for whatever reason while they where editing the record. So what? The software should be able to fix it, right? Why do I even need to know about it?

So take the long winded method of exporting contacts (hoping the export process doesn’t change and/or lose half the data. Then waste some more time importing them all again. Now you’ve lost all your formatting, but at least you can search through the records.

It’s 2007 and stupid problems like this should not exist. Hell, Windows XP still can’t schedule a chkdsk, it just reboots itself, continuously! Come on guys, fix the basics, then worry about Office version Juicy Fruit 2025.

Heat & the Solar System

Posted in I.T. Support, Our Environment by Chucky on the January 30th, 2007

Today was an interesting day. A number of clients called to complain about odd problems, all unrelated.

After a long days slog, I came to the conclusion that the Earth was just too close the Sun. The solar winds from the Sun where affecting the magenetic/polar related devices found throughout our homes/offices/world.

This then comes back to the subject of Heat. Perhaps on this rotation around the Sun, we came closer than normal, because today was a stinker hot day. And with so many un-explained problems, perhaps there was a solar flare.

Of course, clients don’t like to hear that the reason their computers are broken or playing up is because of a solar flare. I tried the idea on a client towards the end of the day and he thought it was funny. Still, I think there is more to it.

Without spending a week studying it, and not just relying on those 5 minutes of discovery channel (trade marks and copyright to Discovery Channel) we really shouldn’t discount our environment for affecting devices that are built based around electronic fields - high and low voltages. I studied 3 years of Electronic Engineering at Uni and was facinated by the fact that when you take a computer down to its basics, you have high and low voltages, 0’s and 1’s. That’s it, nothing more complicated than that! All those high level programming languages are just a fancy way of saying ON… OFF… ON… ON… etc. Think about it!

One of these days, we’re going to get a solar flare that kicks our ASS! and then we’ll all know about it. But hey, it takes a disaster to get on the news these days.

Any-who. I’m not a conspiracy theorist, so don’t get excited. Just someone at the front, taking the hits, right in the middle of things, having a whinge!

The Customer is Always Right

Posted in General by Chucky on the January 22nd, 2007

There is an old saying, the customer is always right.

You better believe it!

There is nothing more important in business than a happy customer. If your customer is not happy, you have done something wrong. Whether that be not crossing a T or dotting an I, YOU have done something wrong. The most basic thing you can do for your customers in the I.T. world is manage your customers expectations. It is a common problem for us I.T. people to assume that because we know, they will know. We just do not think because we’re so caught up in thinking 5 steps ahead and how we get their and what to do after we get there. Pull it back a notch and do that later!

Treat everyone like they know nothing and work your way up. Otherwise your customer will become someone else’s customer and you won’t have a job!

Oh, and if you do stuff up, tell them. The truth goes a long way!

Been meaning to..

Posted in General by Chucky on the January 21st, 2007

Ever since I had a nifty solution to a problem, I wanted to share it with the world, but never got around to doing it.

Well not any more!

I run an I.T. company located in Brisbane, Queensland Australia. Many years ago, I completed a degree from QUT in Information Technology (Data Communications). I’ve worked in large corporations and enjoyed the time. I don’t miss the politics. I do miss the coffee breaks! We have specialists in IT infrastructure as well as C#.NET software development (Web&App). I like to sink my teeth into it all and have a very solid base in both.

Among other things, I intend to use this blog as an outlet for all those times I find a new/better way of doing something, or I just finish something that took forever and know someone else could benefit from.


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